Ordering, Shipping & Returns
The short version, by order type.
Full legal terms are always in our Terms of Service.
Shop tools, flours & affiliate picks
These link out to retailers like Amazon — you’re buying directly from them, not from us, so their shipping, returns, and delivery timelines apply. We only recommend things we genuinely use.
Bake-Keeper Merch
Most merch is personalized or made to order, produced after you purchase — so please allow extra production time on top of shipping. Because it’s made specifically for you, personalized merch is final sale, except for items that arrive defective, damaged, or wrong. If that happens, contact us and we’ll make it right. Browse what’s available in Bake-Keeper Merch.
Cottage bakery orders (local pickup)
Fresh-baked goods are ordered through our local bakery store for local pickup only — there’s no shipping option for these. Head to our local bakery storefront to see what’s available this week.
Digital products & Academy courses
Guides, e-books, and course content are available instantly and provided as-is. Since access is immediate, we’re not able to offer refunds once you’ve enrolled or downloaded — reach out first if something’s not working the way it should, and we’ll help sort it out. Browse free and paid courses in the Academy.
Payment & security
We accept major credit/debit cards and PayPal. Payment is handled directly by our payment processor — we never see or store your full card number.
Something not right with your order?
Email info@thebakekeeper.com or use the Contact page — include your order number and we’ll get back to you quickly.
